Shipping and Other Policies
Shipping Procedures
Gel Products (Sea Moss Gel):
Sea moss gels undergo freezing before they are shipped. We follow strict commercial cold packing protocols, utilizing high-grade leak-proof gel packs and thermal packaging to keep your sea moss gel at the proper temperature for up to 48 hours during transit. Although the gel may arrive warm and more fluid in consistency, the packaging ensures it does not surpass an unsafe temperature. To further safeguard against spoilage within a 48-hour period, we incorporate key limes, which naturally contain citric acid. Please refrigerate the gel immediately upon arrival, and it will return to its original thickness.
Dry Products (Sea Moss Capsules (coming soon), Skin-care (coming soon): Unlike our gel products, our dry products are non-perishable and do not necessitate additional packaging.
Tracking Number
Tracking numbers are only generated once your shipping label has been printed. Your shipping label may be printed before the 2-7 business day processing time. Note: Please wait at least 7 business days before tracking your order. Please remember that apps like Shop are considered third-party apps. We don't recommend using Shop to track your order status, as the most accurate information will come directly from St. Lucian Harvest.
Order Processing
All orders require a processing time of 2-7 business days before shipment. (This timeframe does not apply to orders with the Rush Expedited Processing Upgrade)
Gel products are shipped Monday - Tuesday. Dry products are shipped Monday - Friday.
Please Note:
Processing time and Shipping time are not the same.
Processing time is the time St. Lucian Harvest sets to prepare and fulfill your order.
Shipping time is the amount of time in transit once an order is with the shipping carrier.
Shipping Time
Gel Products (Sea Moss Gel):
Sea moss gel is perishable. For all orders with sea moss gel, the standard shipping time is 2-3 business days or less, excluding the shipping day.
Please take note that if you are purchasing sea moss gel, it is essential to provide a physical residential shipping address during checkout to avoid any shipping delays. Gel products are not eligible to be shipped to P.O. Box destinations, so kindly refrain from using such addresses. St. Lucian Harvest does not ship gel products to P.O. Box destinations, so kindly refrain from using such addresses.
Dry Products (Sea moss capsules(Coming soon), Skin- Care products (Coming soon):
Unlike our time-sensitive gel products, dry products have a standard shipping time of 2-5 business days, excluding the shipping day.
In an effort to maintain transparency and understanding, we have a detailed breakdown of how we process and ship our products. This will give customers a more realistic
expectation when placing orders.
Confirmation Email
After placing your order with St. Lucain Harvest, you will receive an automated confirmation email. Ensure your email address is correct since all order updates will be sent via email. If you don't see your confirmation email, check your spam folder. If you don't find it in your spam folder, contact our customer support team so we can resend it manually.
Holidays & Major Sales Disclaimer
When ordering during high volume holidays like Labor Day, Black Friday, Cyber Monday, Juneteenth, Fourth of July etc. Please expect slight shipping delays (2-3 business days beyond our normal timeframe) as we strive to always provide customers with fresh, high quality products.
Delivery to Commercial Locations
Please be aware that delivering to hotels, motels, workplaces, or any public location increases the risk of orders being lost or stolen. St. Lucian Harvest will not be responsible for refunds or replacements for orders delivered to such locations. These deliveries will be shipped at the customer's discretion.